Wednesday, September 25, 2013

Is it really 2013? Disney Discontinues Special Needs Access


Back in 1999, my husband, Garth and I started a non-profit association called the National Autism Registry (NARY). The sole purpose of this organization was to secure the ability for individuals with developmental issues to access the community. Our first endeavor, which was an idea that emanated from a personal experience that we had on a vacation, was the development of the original NARY card. This card was basically the size of a business card. It had the individual’s name on it and identified the person as having autism. (Later on, we had to take off the name as we had such a huge request for the card). It also contained a paragraph requesting that the individual and their party be allowed to cue the line. It explained the reasons why the individual with autism had trouble with waiting. The family was to present the card at restaurants, establishments and other community-related places. The secondary benefit of the card was autism awareness. Fourteen years ago, autism wasn’t the buzz word that it is today. We were still at the point that we needed to educate the general public. So, the cards also were an avenue for that. Many families reported wonderful results, though we had some issues that needed to be dealt with. We sent out over 7,000 of these free cards worldwide. (Later on the second NARY card was developed, which was used to explain why our children had meltdowns.)

Well, then families began asking about Disney. So we approached Disney, and after speaking with certain individuals, they told us that they would allow individuals with autism to cue their lines as long as they brought a doctor’s letter verifying that the individual had a disability that prevented them from being able to wait in long lines. So, the policy began. It was amazing. For the first time, many of us were able to bring our children to Disney and have a successful experience. Through the years, I believe that Disney became lax in verifying the disability or the HIPAA law now prevented them from doing so.

It’s not surprising that people began to get wind of the VIP treatment individuals with special needs were getting. And I guess, they are jealous. Yes jealous!! Can you believe that the general public is jealous? Of us? You may think it is resentment they are feeling, but I totally disagree. It is jealousy pure and simple. There they are with their typically-developing children, waiting for the rides, sometimes for a long time, often in scorching heat, and our families are being escorted into the special area inside the ride, where it is cool, and then being put on the ride quickly. Then they go to the next ride. And there is another one of “our” families feeling very entitled and being able to just show their pass and then get escorted into the special area by one of the Disney personnel.

God forbid there should be some sort of benefit to having a child with autism.

So some people who did not have issues themselves or a special needs child forgot about Karma. They decided to rip off the system. They tried to figure out how they, too, could be a “caregiver” for the day and access the special needs area at Disney. Then Disney started to have public relations problems. Not only were there tons of people who had legitimate disabilities and needed special access, but now they had a few scammers. Honestly, do you think there are tons of people who are “hiring” the handicapped to take them through Disney? My guess is that there were a few bad apples, but in general, there are really a lot of people who legitimately can’t wait in line due to medical disabilities. So now, regular people, those without special needs family members and do not believe in scamming, are having to wait in line while it appears that everyone and their mother is getting in the VIP area. They are complaining to the powers that be. I get it. I really do. I see that Disney needs to handle this. The last thing Disney needs is to lose more business. The economy hasn’t been great for them. They announced this week they are discontinuing the special access pass for individuals with disabilities and requiring them to use their Fast Pass option. They are under the impression that this will fix the reverse discrimination that some people feel is going on.

So here’s the thing. They are not fixing the problem. They are creating a whole new one. Now they want individuals with disabilities to use their Fast Pass option. This is the option that they offer to the general public. It’s a great idea for people who are able to understand that you go over to the ride, get a ticket for that ride for some time in the future, and then do something else while you wait for that time. Then return to the ride, possibly still wait a bit, and then eventually go on the ride. But seriously, does that seem like a good idea for a) People in wheelchairs who already have some issues with mobility. They have to travel over to the ride, then go somewhere else for a time and then go back to the ride. Really? How many rides do you think they can do in a day? Or b) Children with autism. And even some adults. Let’s see how they do being taken over to the ride-then told they are not going to go on the ride and have to leave the ride without going on it. Then trying to figure something else to do while they are having a meltdown, because they left the ride without actually going on it. Then after settling them down, it’s finally time to take them back, which makes it look like you are reinforcing them for poor behavior after they had a mood swing by taking them back to the ride. Then having to wait a bit before going on the ride. (If you have been around a child with autism, I know you understand that last thought. If you don’t, I’m not sure you can follow it. You sort of have to be there. Sorry).

From what I am reading, Autism Speaks had some hand in developing this new procedure. Are you kidding me or what? If they did, I’d really like to know who the person was over there that came up with this idea. This is the best they could do. Huh?

This is 2013. I am really throwing my hands up in the air. I stopped making and sending out the original NARY Card in 2008. I thought my job was done. I was under the impression that our society understood autism enough that we didn’t need to constantly explain it. It seemed to me that we had made adequate headway in accessing public and private community areas. Autism has been in every major magazine and newspaper both in print and online. It’s embedded into television and movies. You would be hard-pressed to find someone these days who didn’t know someone who has autism. But this is a BIG step backwards. And it’s about jealousy. Plain and simple. We get something they don’t. You had better take this very seriously, because next it will be our child’s benefits that they are going to be jealous of. Our children’s medical or disability benefits. They are not taking the time to really look at the entire picture. They are just looking at the one thing: special access at Disney. This is really a big problem, and if Autism Speaks really had something to do with the new procedure, I’m really scared.

So, I re-thinking getting back into the NARY card business. Maybe I need to make a new card. Perhaps I need to say something like: “This individual has autism. Please do not be jealous that he or she has difficulty waiting in line and sometimes is entitled to special treatment. I would like to invite you to my house for the day. Perhaps, that would give you a different perspective. Call me.”
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Meanwhile, I hate to be "Negative Nelly" all day. Come and visit my son and I at our website, thechocolatespectrum.com. Help us raise money for autism while you shop for chocolate treats. Use code First25 to receive 25% your order. Sign up to receive free special recipes (some gluten and casein free).